I am writing to offer my sincere thanks for your great seminar and terrific one-on-one follow up. You delivered on all your promises. When we first met, you said you could customize the sales process for my staff. My staff is great, but they cringed to think of themselves as working in sales. But you changed that. You made the material fun, easy to understand, and best of all, relevant to their particular daily working environment.After your workshop, every participant reported an increase in the total number of prospect contacts (increases from 100% to 600%) and more importantly their total sales numbers increased as well. The average employee doubled their daily sales volume. In short, my staff approached more potential customers, and I put more into the bank thanks to your seminar.
Your training gave me a structure and a system in which to approach the whole idea of marketing, promotion and sales. Whereas before my approach was much more random, more of a shotgun. Now, I have a system in which I approach people, engage the conversation about advertisements on my show. It’s a system with structure for following up. For instance, in the past when a prospects said they were interested and wanted to talk, I’d let it go at that. Now, I say, “Can I call you next week? How does Friday look? Can we do 2 p.m.? TBN Sales Solutions taught me that.
This training will help my support and structure. The role plays and interaction gave me motivation and tools. It was very enjoyable.
I wanted to take an opportunity to thank you for the training you gave to the Staff of the Center for Health & Human Performance at the Jewish Community Center. The training session not only gave our staff the tools necessary to sell our programs, but it went way beyond by providing skills and techniques to help fully enhance the member experience when they come to our CENTER!I know your program has already been helpful to our staff. I myself, as well as other staff, have used the strategies you taught us when resolving issues with members. I have been following up with my staff to encourage them to become approachable to the 1/3 of the population who needs and wants our services and programs. Your comments are completely accurate when you say that ‘Customers do not care how much you know until they know how much you care.